Duet

06/01/2026

If you're thinking about starting an NEMT business this year, these are the two things most new operators skip, and pay for later.

On episode 17 of the Duet NEMT Growth podcast, host James talks to Te'ya, better known as That NEMT Girl, about how to actually approach the early-stage decisions that most people rush through.

The two big ones she covers:

- **Licensing** — Where to start, why every state has different rules, and how to avoid wasting months on requirements that don't apply to where you operate
- **Marketing** — Why building your own digital footprint matters more than people think, and how operators who skip this end up trapped as broker dependents

This isn't theory. It's the stuff Te'ya wishes she'd known before she figured it out the hard way.

🎧 Full episode: https://www.youtube.com/watch?v=5rjMoGuURTI

05/29/2026

NEMT operators, be honest with yourself for a second.

If a broker called tomorrow and asked why you charge what you charge, could you actually defend the number?

Most operators can't. And that's the whole problem.

On episode 17 of the Duet NEMT Growth podcast, host James talks to Te'ya, better known as That NEMT Girl,about why pricing is where so many NEMT businesses quietly bleed money.

The pattern she sees over and over:

- Underbidding out of fear of losing the contract
- Overbidding with a number that has no real logic behind it
- Zero research on what operators in the same market are actually charging
- No ability to explain or defend pricing when it gets pushed back on

This isn't a small thing. It's the difference between an operation that grows and one that stays stuck.

🎧 Full episode: https://youtu.be/5rjMoGuURTI?si=jyxRuTaAIR2Nwlcc

05/26/2026

Thinking about getting into NEMT later this year?

On episode 17 of the Duet NEMT Growth podcast, host James sits down with Te'ya, better known as That NEMT Girl, to break down exactly what she'd do, and in what order, if she were launching a non-emergency medical transportation business from scratch in 2026.

A few things she covers:

- What to do BEFORE you register the business
- The contract conversation most new operators have way too late
- The decision that determines whether you scale or stay stuck at 3 vans

Duet NEMT Growth is the podcast for NEMT operators who want real, unfiltered conversations about building and growing in this industry, no fluff, no theory, just operators talking to operators.

If you're serious about getting in, this is the kind of episode that saves you 12 months of trial and error.

🎧 Full episode: https://www.youtube.com/watch?v=5rjMoGuURTI

05/22/2026

Most NEMT businesses die before they ever pick up a passenger.
Not because of competition. Not because of money. They die in the first 90 days, during paperwork, credentialing, and a handful of decisions nobody warned them about.
This week on Duet, James sits down with Te'ya (aka The NEMT Girl), who's coached hundreds of new providers through exactly this moment.
She breaks down the mistake almost every new provider makes in week one, what experienced operators get wrong that keeps them stuck under a hard revenue ceiling, the credentialing trap nobody talks about, and how to tell if you're actually ready to launch or just excited about the idea.
If you're thinking about starting an NEMT business, already in it, or stuck trying to scale, this one's worth your commute.
🎧 Listen now →

Learn how to navigate the NEMT industry effectively. Discover common mistakes new providers make and actionable tips to avoid them. Perfect for aspiring entr...

05/21/2026

Dispatching is where a lot of NEMT operations start to fall apart as they grow.

That NEMT Gril asked our co-founder James a straight question on her podcast: what does Duet actually do to help operators on the dispatch side?

James gets into the parts of dispatch most operators overlook until they're already buried in it. If dispatching is a daily headache for you, this clip is worth a few minutes.

Thanks to That NEMT Girl for having James on. You can watch the full episode here: https://www.youtube.com/watch?v=EmRY-p82Zg8

05/20/2026

98% of private-pay customers Google your NEMT business before they ever pick up the phone.
Most operators are failing that test, and they don't even know it.
James O'Donnell, our COO broke down exactly what's going wrong (and what the discoverable operators are doing differently) in a piece worth your 5 minutes.
The short version: if your business doesn't show up, it doesn't exist to that customer. Doesn't matter how good your service is, how clean your fleet is, or how long you've been operating.
This is the #1 reason we started building websites for Duet customers, too many operators were quietly losing growth they didn't even know they had. A clean, conversion-ready site runs well under $1,000 these days. There's no reason to skip it.
Read more https://www.duetinc.com/duetblog22_googleprivatepay.html

05/19/2026

If you're starting a NEMT business, listen to this one first.
Our co-founder James went on That NEMT Girl podcast and she asked him a simple question: what's the number one piece of advice you'd give new NEMT providers?
His answer is short, but it's the kind of advice that shapes how you run the whole operation. A few minutes here could save you a lot of trial and error.
Thanks to That Nemt Girl for having James on. You can watch the full episode here: https://www.youtube.com/watch?v=EmRY-p82Zg8

05/18/2026

Every new NEMT operator should hear this one.

James, COO Duet went on That NEMT girl's podcast and she asked him a simple question: what are the biggest mistakes NEMT companies make when they're starting out?

His answer is the kind of thing most people only figure out after they've already made the mistake. So if you're early in building your NEMT business, this is a few minutes well spent.

Big thanks to for having him on. You can watch the full episode here: https://youtu.be/EmRY-p82Zg8?si=j5t6sizPFK_uAps5

05/18/2026

Most NEMT owners aren't short on hustle. They're short on hours.

Between dispatching, paperwork, and driver issues, the day disappears, and the contracts that actually grow your business never get called.

Here's what changes when you stop being the bottleneck, book a demo: https://calendly.com/duet-nemt/duet-nemt-dispatching-software-chat